Complaints & feedback
Your feedback should be heard
Gold Coast Social Works is committed to a respectful, accessible and transparent way of receiving feedback and responding to concerns.
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The final complaints contact details, response timeframes, escalation pathway and external-review information must be approved before public launch.
What the final process will explain
- How to provide a compliment, suggestion or complaint.
- How to request communication support or use an advocate.
- How privacy, fairness and freedom from adverse treatment will be protected.
- When a concern may be escalated to an appropriate external body.
- How and when Gold Coast Social Works will acknowledge and respond.
Feedback will be welcomed from participants, families, representatives, support coordinators and other people involved in the service.