Keep the participant's voice central
Family knowledge can provide valuable context, while the participant's priorities, communication preferences and informed choices continue to shape the work.
Families & support networks
Supporting the person without taking over
Families, carers and support workers can play an important role across Connect, Navigate and Grow when their involvement benefits the participant and reflects the participant's goals and consent.
Create opportunities to practise
Support networks can help new skills move beyond individual sessions by allowing processing time, using agreed prompts and creating safe opportunities to practise.
Respond consistently
With consent, relevant people can align around practical strategies, roles and boundaries so the participant receives consistent support without unnecessary duplication.
Capacity building
Involvement must connect to the participant's goals
Guidance for families or support workers may be appropriate when it reinforces communication, problem-solving, supported choice or participation. It is not automatically a separate counselling or respite service.
Examples of practical involvement
- Using the same communication prompt across home and community settings.
- Pausing before stepping in so the participant has time to respond.
- Supporting a personalised Plan B when routines change.
- Reviewing what helped after a real-world situation.
Take the first step
Tell us briefly what the person wants to change
A detailed intake occurs only after preliminary service fit has been considered.