Privacy
How personal information will be handled
The website will begin with a short initial enquiry. A separate secure intake process will follow only after suitability has been discussed.
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The final privacy policy cannot be completed until the secure form destination, business email, analytics choice, retention period and breach-response process are selected.
Planned privacy approach
- Collect only the minimum contact, age-range, funding and service-fit information needed for an initial enquiry.
- Do not request diagnoses, detailed clinical histories, NDIS numbers, full plans or risk assessments through the public form.
- Transmit form information securely and store it in a protected business system accessible only to Faye and authorised personnel.
- Send notification emails without including the sensitive enquiry details.
- Use an appropriate consent process for a parent or guardian while involving the young person in decisions.
- Keep enquiry data only as long as necessary, then securely delete it or transfer relevant information into the client record if services proceed.
- Identify the website host, form service, analytics and any other processors before launch.